How long does it take for my order to be processed?

Orders typically take up to 3 days to be processed before they are shipped – excluding weekends and holidays. You will receive email confirmation along with a tracking number when your order has been shipped out.


Do you ship internationally?

Yes, we ship worldwide!


Why does my tracking number say NOT FOUND?

Tracking numbers can take up to 2-3 days to start showing some updates, please wait 2-3 days before checking your order with the provided tracking number.


How long before I receive my order?

Shipping methods orders will vary based on the shipping address provided.

Delivery time to United States, United Kingdom, Australia, Canada, France, Italy, Germany, Norway, Belgium, Switerland, Denmark, Sweden, Hungary, Luxembourg, Netherlands, Poland, Turkey, Finland, Ireland, Portugal, Israel, Singapore, Japan, Hong Kong, Mexico : 10 - 15 business days 

Delivery time to International: 10 - 20 business days

An order takes 3 weeks on average to be delivered.

There are circumstances that are out of control such as (natural disasters, holidays, weather, etc) that may cause shipping delays. For this reason, we do not guarantee exact delivery time. Delivery is the responsibility of the shipping company.


How do I track my package?

You can check on the status of your order at any time by going to order lookup. You may also contact our customer support desk at help@hautesalute.com 


Can I make changes to my order/shipping address?

We usually process orders on the same day they are placed. If a change is needed, please contact us at help@hautesalute.com ASAP and we will do our best to accommodate that change.

If the item has already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.


I have a question that is not answered in this FAQ. How do I contact you?

Please email us at help@hautesalute.com and we'll respond as soon as we can.